Partner terms
Last updated: 2 October 2026
These terms apply to every local business that receives introductions from Clearly Local (ABN 91 970 542 709) ("we", "us"). "You" means the business. You accept these terms when you confirm in writing (including by email, SMS or WhatsApp) that you want to join our network, or when you accept your first introduction, whichever happens first.
1. What we provide
We collect requests from homeowners, work out what kind of business each job needs and, with the homeowner's consent, introduce the homeowner to one local business at a time. When we send you a request, we do not send that homeowner's contact details to another business unless you decline, do not respond in the time we give you, or the introduction doesn't proceed.
We do not promise any number, type or value of introductions, or that any introduction will become a job.
2. You are an independent business
- You are not our employee, agent, partner, franchisee or subcontractor, and you must not say or suggest that you are.
- Any agreement for work is between you and the homeowner only. We are not a party to it.
- You alone are responsible for your quotes, prices, scheduling, work, materials, staff and subcontractors, warranties, and for meeting your obligations to the homeowner under the Australian Consumer Law.
- We do not supervise, direct, inspect or manage your work, and we do not take payment from homeowners.
3. What you must have and keep current
- an active ABN;
- public liability insurance that is current and appropriate for the work you take on, for at least the amount we confirm with you in writing when you join;
- every licence, registration, permit and qualification that Western Australian or Commonwealth law requires for the work you accept, for example for building, plumbing, electrical or gas work; and
- workers compensation insurance if the law requires you to hold it.
You must give us evidence of these when you join and whenever we reasonably ask. You must tell us within 2 business days if any of them lapses, is suspended, is cancelled or changes in a way that affects the work you can do.
4. Only accept work you are allowed to do
You must only accept an introduction for work that is within your licence, registration, insurance cover and skills. If part of a job needs a licence you do not hold, you must tell the homeowner and must not do that part. You must comply with all laws that apply to your work, including work health and safety laws and, where it applies, the law on home building contracts in Western Australia.
5. How you handle an introduction
- Tell us whether you accept or decline within the time stated when we send the request.
- If you accept, contact the homeowner within one business day, unless we agree otherwise.
- Be upfront about any call-out fee or minimum charge before you attend.
- Give quotes that are honest, clear about what is and isn't included, and in writing where the homeowner asks or the law requires it.
- Do not pressure a homeowner to accept a quote.
- Tell us the outcome when we ask: whether you made contact, quoted, won the job and completed it.
6. Homeowner information
We give you a homeowner's personal information for one purpose only: so you can respond to that request and, if you win it, do the job. You must:
- use it only for that purpose, and not add the homeowner to any marketing list without their own consent;
- not sell it, share it or pass the request to another business without our written agreement and the homeowner's consent;
- keep it secure, and delete it when you no longer need it or when we or the homeowner ask, unless the law requires you to keep it;
- handle it in line with the Australian Privacy Principles, whether or not the Privacy Act applies to your business; and
- tell us straight away if you become aware of any loss of, or unauthorised access to, a homeowner's information.
7. Fees
You do not owe us any fee unless we have given you a fee schedule in writing and you have agreed to it in writing. The fee schedule will state what each fee is for, the amount, when it is payable, whether GST applies and when you are entitled to a credit, for example where a homeowner's contact details are wrong or the job is outside the services or suburbs you gave us.
We will give you at least 14 days' written notice before a new fee or a fee increase takes effect. If you do not agree, you can leave the network before it applies.
8. How you describe us and how we describe you
You must not use our name or logo, or say you are "approved", "verified", "certified" or "recommended" by Clearly Local, without our written consent. We may describe you to homeowners as an independent local business in our network and tell them the services and suburbs you cover.
9. Complaints
If a homeowner complains about your work or conduct, you must deal with it promptly and fairly. If we pass a complaint to you, you must respond to us within 5 business days. We take feedback and complaints into account when deciding whether to keep sending you introductions.
10. Pausing and ending
Either of us can end this arrangement at any time by written notice. We may pause introductions to you at any time, including straight away if we have a reasonable concern about your licences, insurance, conduct, or how you handle homeowner information. Ending the arrangement does not affect fees already payable under an agreed fee schedule, or your obligations in sections 6 and 11.
11. Responsibility
You are responsible for loss or damage caused by your work, your conduct, your breach of these terms or your breach of the law, and you agree to cover any reasonable loss or cost we incur because of a claim that arises from those things. This does not apply to the extent we caused or contributed to the loss.
To the extent the law allows, our total liability to you in connection with these terms is limited to the fees you paid us in the 3 months before the claim arose, and neither of us is liable to the other for loss of profit or other indirect loss. Nothing in these terms excludes or limits any right or remedy that cannot lawfully be excluded or limited, including under the Australian Consumer Law.
12. Confidentiality
We each agree to keep the other's confidential business information, including fee schedules, confidential and to use it only for the purposes of this arrangement.
13. Changes to these terms
We may change these terms by giving you at least 14 days' written notice. If you do not agree to a change, you can leave the network before it takes effect.
14. General
These terms, together with any fee schedule we have agreed in writing, are the whole agreement between us about introductions. They are governed by the laws of Western Australia, and the courts of Western Australia have non-exclusive jurisdiction. If part of these terms cannot be enforced, the rest still applies.
15. Contact
Clearly Local, Perth, Western Australia. Email admin@clearlylocal.au or phone 0487 336 174.