Terms of service

DRAFT: not yet reviewed by a lawyer. This is a general template, not legal advice. Have a lawyer review it and complete every [bracketed] item before you publish this page. Then delete this box and the "noindex" line in the page head.

Last updated: [date]

These terms are between Clearly Local (ABN 91 970 542 709) ("we", "us") and the business that buys a plan from us ("you").

1. When these terms apply

These terms apply when you buy a plan (Foundation, Systems or Scale). They form an agreement when you accept them at checkout or pay your first invoice.

2. What we provide

The services included in your plan, as described on our website when you signed up. We provide them with due care and skill.

3. What we need from you

Manager access to your Google Business Profile. You stay the primary owner.
Accurate details about your business, and photos you have the right to use.
If you offer work that needs a licence, tell us and show us the licence. We do not publish claims about licensed work without seeing it.
Reasonable approvals (we aim for about two business days) and prompt replies to customer enquiries.

4. Fees and payment

Your monthly fee and set-up fee are in Australian dollars, as shown when you signed up. GST is added where applicable [confirm GST status].
The set-up fee is charged once, when you sign up.
Discounts: if we offer you a discount on the set-up fee, it applies to the set-up fee only and only if you accept our written quote. We decide discounts individually and are not obliged to offer the same discount to anyone else.
You pay by card or Australian bank direct debit through Stripe. You authorise us to charge your chosen payment method on each renewal date.
Google Ads spend is paid by you directly to Google. It is not included in your plan fee.
If a payment fails we will tell you and try again. We may pause work until the payment is made.

5. Month-to-month and cancelling

There is no minimum term and no exit fee.
You can cancel at any time from your Stripe subscription page or by emailing us. Please give at least 7 days' notice before your renewal date, because we plan each month's work ahead. Otherwise the next month's fee is charged.
The set-up fee is not refundable once the work is delivered. This does not limit any rights you have under the Australian Consumer Law.

6. Who owns what

You own your domain name, Google Business Profile, website content and photos.
If you leave, we hand over your website files and help transfer accounts.
We keep our templates, processes and tools.
Any tracked phone number is set up by us and is removed when you leave. Your own phone number stays on your profile.

7. Results

We do not guarantee rankings, calls, enquiries or customers. Google decides rankings and your customers decide whether to call. We show you the numbers each month.

8. Reviews and messages

We follow Google's review policies. We do not buy or incentivise reviews, and we do not ask only your happy customers.
We send messages to your customers only where you have their consent or a relationship with them, with sender identification and an opt-out, as Australian spam law requires.
You are responsible for having the right to contact the people on any list you give us.

9. Information

We use your information, and your customers' information you give us, only to provide the services. We handle it as described in our Privacy Policy.

10. Other clients

We may work with other pool service businesses, including nearby ones. We never share one client's information with another, and we do not run Google Ads for two clients in the same suburbs at the same time.

11. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights. [Lawyer to add a limitation of liability clause, if appropriate.]

12. Changes

We may change plan prices or inclusions with at least 30 days' written notice. If you do not agree, you can cancel before the change takes effect.